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FREQUENTLY ASKED QUESTIONS

Where are Skullkrane products manufactured?

Based out of the Chicagoland area, Skullkrane manufactures 100% of the Skullkrane3D branded aftermarket parts right

here in the United States of America. All of our animatronic repair kits are assembled here in the States as well!

Does Skullkrane still offer Animatronic Repair Services?

Unfortunately, Skullkrane no longer offers the Animatronic Repair Services.

Inquiries in relation to the Animatronic Repair Services may be disregarded, but thank you for your interest.

Does Skullkrane have a physical retail location?

Skullkrane does not operate a brick-and-mortar store at this time, however, Skullkrane does participate in various Halloween tradeshows and pop-up events across the Midwest! We encourage you to join our email list found at the bottom of the site.

Does Skullkrane ship internationally?

Yes! Skullkrane can ship to any international location. The checkout process has now been streamlined for all international buyers. Please note that depending on your region, additional customs charges may be assessed upon delivery.

How fast does Skullkrane ship orders?

During the Halloween offseason, Skullkrane dispatches orders in rounds every few business days. Please allow additional handling time during the leading months to Halloween of September and October. 'Rush Order' may be available.

Is my order guaranteed to arrive by Halloween?

Please refer to any banners that may be displayed atop the Skullkrane site and on the 3D Printed Parts page for more accurate cutoff times as to guaranteed delivery times by Halloween as the Halloween season nears. Expedited shipping is available.

What is Skullkrane's return policy?

Skullkrane does not accept buyer's remorse returns for unwanted items. Skullkrane will gladly accept any return or replacement request for defective items up to 90 days from the time of purchase. See below for 3D printed part warranty:

What is Skullkrane's warranty policy on 3D printed parts?

*Skullkrane offers a lifetime warranty on all 3D printed parts with proof of purchase. Free of charge replacements will be dispatched 1-year from the time of purchase (90 days for international orders). After 1-year, replacement parts will be provided at no cost, but the buyer will be invoiced for shipping costs. Should a replacement part fail within 1-year of the initial purchase, the buyer will receive reimbursement for the purchase price, less shipping. Proof of defect is required for all claims.

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Skullkrane will not cover replacement of any plastic gears that may sustain stress from being ran in series with a Skullkrane3D Stainless Steel-based gear. Please use metal gears in place of plastic gears at your own risk.

Question not listed? Feel free to 'Contact Us'!

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